Oasis Space

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Frequently Asked Questions

Find quick answers to common questions about Oasis Space.

How can I place an order?

Open any plant from the collection and use Order now. You choose the quantity and the delivery address, and the total is calculated from the agent’s listed price. One order can contain plants from several agents — each agent then fulfils their own lines independently.

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What do the order statuses mean?

How can I cancel my order?

Will I be told when my order changes?

How can I track my delivery?

Where do you deliver?

Is installation included?

How do I change my delivery information?

What currency are prices shown in?

When is my payment confirmed?

How do refunds work?

Where can I see a plant’s details?

What does it mean when a plant is out of stock?

Who is responsible for plant quality?

Do I need an account to order?

How do I update my profile?

What is the difference between a client and an agent?

Can I contact the plant agent directly?

What does following an agent do?

How do I become an agent?

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Still need help?

Our team is here to assist you. Reach out and we’ll get back to you as soon as possible.

Contact Oasis Support +82 10 4867 2909

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